error 98.00.00

[Panagiwtisss]

i have 98.00.00 error, without any response to my attempts to restart the printer again and again

[70007]

Hello Panagiwtisss,

Thank you for posting your concern,

Resolving 98.00.00 Error on HP LaserJet Enterprise M406dn

The error code 98.00.00 on your HP LaserJet Enterprise M406dn typically indicates a firmware-related issue. Here are the steps you can take to troubleshoot and resolve this error:

1. Power Cycle the Printer:

   • Turn off the printer and unplug the power cable.
   • Wait for about 60 seconds before plugging it back in. Turn on the printer and see if the error persists.

2. Check for Firmware Updates:

   • Ensure your printer’s firmware is up to date. Visit the HP Software and Driver Downloads page to download the latest firmware for your printer model.
   • Follow the instructions provided on the website to install the firmware update.

3. Reset to Factory Defaults:

   • Restoring factory settings can sometimes resolve firmware errors.
   • Navigate to the control panel on your printer:
     • Go to "Setup" > "Service" > "Restore Defaults."
   • Be aware this will reset any custom settings you have configured.

4. Check Network Connections:

   • If your printer is connected to a network, ensure there are no issues with the network configuration.
   • Disconnect and reconnect the network cable and make sure all connections are secure.

5. Clear Print Queue:

   • Check the print queue on your computer to ensure there are no pending jobs that might be causing an error.
   • Clear any stuck print jobs and try printing again.

6. Contact HP Support:

   • If the issue persists after trying these steps, contact HP Support for further assistance. They may have additional solutions or suggest a service repair.

These steps should help in resolving the 98.00.00 error on your HP LaserJet Enterprise M406dn. If the error continues, professional support may be required to further diagnose and fix the issue.