error Code 51.23 on HP 5550dn

[JohnSmith122]

Hello HP Community

                          Here i came to find the solution of my problem on HP 5550dn. i am facing this problem since 4 or 5 day ago and not sorted it out. 

Error code 51.23 (Laser/scanner) issue

what i did  so for?

1 change the laser scanner for (magenta and Yellow) problem still exist.

did change DC Board problem still exist.

clean toners 

clean complete printer with air blower

did almost every thing what i could understand but there is no change problem still exist.

Please HElp

[Repairatrooper]

This is a beam detect error which would indicate that the scanner is not rotating. Did you replace with new parts or used parts?  If you swapped the two scanners  (yellow/magenta) did the error follow the scanner or did the error remain the same? If error followed the scanner then that scanner is bad. If the error was the same you need to check all cabling closely to ensure that all connections are solid.

[JohnSmith122]

yes i did replace it with new and error massage remain same 

also did check all its cabling very closely look at it and new cable damage or plugged wrongly all correct

is there any thing called timing of rotators???

[Repairatrooper]

No timing settings for scanners. The main drive train is the only part of printer that requires setting.

[JohnSmith122]

Do you think in my case i need to do setting for main drive train??

[JohnSmith122]

[JohnSmith122]

Please check the video i just made after that voice printer screen show error code 51.23

https://www.youtube.com/watch?v=PeY3L34eE_A&feature=youtu.be

[JohnSmith122]

Hello HP Community

         So this is HP Community where i did post my problem and after 48 hours and more there will not a single HP Official Come up with help to their Costumers really getting upset with this behavior from HP.

When they call there self World Wide so this is there behavior to US living long distance and spend hours to waiting for the some one to come up and will get sort out our problems but i think i am waiting my time and wasting my money as buying HP Products 

really upset 

[Repairatrooper]

That noise right at the end is very telling. That is consistent with a bad drive motor or a locked scanner motor. If you go to admin>troubleshooting and find the component test you can run each motor individually to find out which one causes the problem.

[JohnSmith122]

I did try to do manual checking through Manue but i cant did so dont know why

https://www.youtube.com/watch?v=8jkLZ4052jg