error document feeder jam on( adf) hp127fw

[gholamrezaei]

Hi
I did all the steps and tips carefully but there is still a problem paper jam in the adf section so please help🤕

[praveen196]

@gholamrezaeiWelcome to HP Community!

I understand you are getting paper jam error while printing from ADF.

1. • Open the ADF cover, and then remove any jammed paper.

     

2. Try to print.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

You can refer this HP document for more assistance:- Click here

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[gholamrezaei]

Thanks for answering. I must say My job is a printer repairman in country iran from city Isfahan . The operation I did * - Complete ADF Checked Sensors Complete Checked to be Healthy * - Firmware Printer Updated * - There is no paper jam in the ADF Unfortunately the problem still exists. Could the problem be the main board? Please save me from this confusion.

[praveen196]

@gholamrezaei 

I understand your concerns.

In that case, I would suggest you contact our phone support.They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!