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‎12-20-2019 08:32 AM

HP Recommended
Product: HP MFP M477
Operating System: Microsoft Windows 10 (64-bit)

There's definitely no paper stuck in there. I've tried both a hard reset and a factory reset, but still getting the same message. has anyone found a solution to this problem?

1 person had the same question
1 REPLY 1

‎12-20-2019 10:20 AM

HP Recommended

If you are getting a paper jam error message then either you have paper jammed in there or a flag is either broken or sticking. Check the fuser unit carefully, it is very easy to get a jam there that is not really visisble.

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