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‎07-22-2026 02:40 PM

HP Recommended

I cannot get printer to connect to internet. I had this same issue twice before. I called HP support and for a charge they did get it working.  I was told it was my toner. It was instant ink and I was told it was no longer supported. I was sold a new toner to install. I paid for support and it was working for a short time. Then I had issues again. Called support a second time. It started working again. Now I have the same issue. I have a new toner sent from HP and cannot use my printer. These costs keep occurring and the problem still exists.  I am so frustrated. I have done everything possible to try and fix this but can't. I followed every suggestion and did everything from the HP website.

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1 REPLY 1

‎07-23-2026 02:34 AM

HP Recommended

Hello
Did you contact HP Technical Support or HP Instant Ink Service Department?
For the above issues, it is recommended to contact the HP Instant Ink service department for resolution.
hp Instant Ink  link:
https://support.hp.com/us-en/service/hp-instant-ink-series/5264756/model/5401249 

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