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‎06-07-2021 02:36 PM

HP Recommended
Product: hp m477fdw
Operating System: Microsoft Windows 10 (64-bit)

I had recurring spots on all prints caused by a damaged pressure roller in the fuser. I replaced the pressure roller but now i have complete lines of text  and grey stains that come back on the same page. i looked at the rollers in the fuser again and the pressure roller looks brand new with no ink marks but  on the upper sleeve roller there are text fragments . When i replaced the pressure roller i did not replace the sleeve because it looked ok than. What could be the cause of the stains on the sleeve now and a  possible solution? 

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1 REPLY 1

‎06-07-2021 05:30 PM

HP Recommended

Fuser likely not getting hot enough or possibly too hot

 

 

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