hp pagewide managed mfp p77740dn printer cartridge problem

[DarckWeb]

The hp pagewide managed mfp p77740dn printer is not accepting its original cartridges as missing or not original and the codes 17.01.65 17.02.65 17.03.65 and 17.00.65 are displayed in the menu. What should I do in this case?

[Qsaifoddin]

Hi @DarckWeb

The error codes 17.01.65, 17.02.65, 17.03.65, and 17.00.65 on the PageWide Managed MFP P77740dn point to issues with the cartridges – cyan, magenta, yellow, and black. Basically, the printer isn’t recognizing them as installed or original.

Here are a few things you can try:

1. Reseat the cartridges – Take each one out and reinstall it carefully, making sure it’s fully clicked into place. Sometimes they don’t seat properly.

2. Inspect the chips and contacts – Check the gold contacts on the cartridge and inside the printer for dust, toner residue, or damage. A gentle wipe with a lint-free cloth can help.

3. Try another cartridge – If the problem stays with one color, that cartridge may be faulty. Swapping in a different one (if available) can confirm this.

4. Verify compatibility – Make sure the cartridges are the correct type for the P77740dn. Managed models are particular about supply compatibility.

Most of the time, reseating or replacing the affected cartridge clears the error.

[Repairatrooper]

What is the model number of the cartridges that are currently installed and showing the error? Have these cartridges ever worked? Do you have another cartridge to try?

[DarckWeb]

The hp pagewide managed mfp p77740dn printer cartridge numbers are 991/982, these cartridges came with the printer and I don't have any cartridges to test. Since the cartridges are not sold in my country, how can I order them from Uzbekistan?