i have an error message : reflash 12345

[LaLeggenda]

Hi I've the issue with my ENVY 4522. I've try to update firmware but the software say me that there is already the last firm!

How I must do? 

thanks

Walter

[A4Apollo]

Hey there! @LaLeggenda, Thanks for stopping by the HP Support Forums!

I understand you have issues upgrading the printer firmware and you are getting error reflash 12345 on your printer screen.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

What is the firmware version on your printer?

As you mentioned you have issues upgrading the printer firmware and you are getting error reflash 12345 on your printer screen.

I have checked the specifications of your printer and the latest version of firmware available for your printer is 1750B.

Try performing a hard reset on your printer and check if it helps.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

If the issue still persists after trying out the steps try performing a semi-full reset on your printer and check if it helps.

Since the steps to perform a semi-full reset on your printer is confidential I will send you the steps in a private message, please watch your inbox for more information.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[100dhs]

My printer is now printing very slowly, up to 30 minutes a page, having performed perfectly for years. I have tried to update firmware but get persistent message that my device is 'in error' and cannot be reflashed. I have tried the 'reset' recommended on forum (remove cartridges, unplug, etc) but that makes no difference, same message appears when I try to install the latest update to firmware.