• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
HP Laser Jet Pro 200
macOS 10.14 Mojave

This is what I get when I try to print more than a couple pages.  Any suggestions on how to fix?This is what I get when I try to print more than a couple pages. Any suggestions on how to fix?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Scott-88

 

It's possible that the printer driver is causing the problem. Let's remove the existing printer driver and setup the printer with Apple AirPrint and check. Here is how to do it:

 

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print.

Keep me posted!

Senan6806


I am an HP Employee

View solution in original post

7 REPLIES 7
HP Recommended

@Scott-88

 

A warm welcome to HP Community!

Which application are you using to print PDF files. Eg: Adobe, Preview?

How is the printer connected, USB or Wireless?

What's the exact printer model?

Let me know!

 

Senan6806


I am an HP Employee

HP Recommended

I use Preview, wireless and the model is Laser Jet Pro 200 color MFP m276   Thanks

HP Recommended

@Scott-88

 

Thanks! Updating the printer firmware and software on Mac may resolve the issue. You may use the steps available here to update the printer firmware. Instructions on how to update the software on Mac can be found here. Once you update the printer firmware and software on Mac, restart both the devices and try to print. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

HP Recommended

Hello Senan6806,  thanks for the info. below and after updating the software and restarting both my printer and Mac I still get the same error.  Any other suggestions would be appreciated.  Cheers.

HP Recommended

@Scott-88

 

It's possible that the printer driver is causing the problem. Let's remove the existing printer driver and setup the printer with Apple AirPrint and check. Here is how to do it:

 

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print.

Keep me posted!

Senan6806


I am an HP Employee

HP Recommended

Thank you....  that seems to have worked.  

HP Recommended

@Scott-88

 

You are welcome! Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.