ink overcharge

[julietarove]

Charged for 4 months without receiving toner – no refund offered

I was charged $19.00/month for my HP subscription (LaserJet MFP M140we) from June to September 2026 without receiving a toner cartridge. HP's own chat agent confirmed a cartridge was supposedly shipped in June but was never installed or used, and HP could not confirm it was delivered.

HP offered one free month and a replacement. When I escalated, a supervisor claimed I had been printing, contradicting what the chat agent had confirmed. HP refused any refund and required me to pay one more month to cancel. After I complained, access to my account was blocked.

I've been with HP as a customer and expected basic fairness: a refund for a service that was never delivered. Case No. 5165363457 remains unresolved. Be careful with HP subscriptions and check your statements closely.

[Pallipurath]

Hi @julietarove 

Welcome to the HP Support Community.

Thank you for posting your query.

I’m sorry to hear about the billing and toner-delivery concerns you experienced. I understand your concern regarding the charges from June through September 2026, the conflicting information provided during the previous interactions, and the unresolved status of case 5165363457.

To review this further assist I will go through the Case ID shared and revert.

Once these details are available, the subscription and case history can be reviewed to determine what occurred with the toner shipment, billing, cancellation request, and the resolution previously offered.

Take care and have an amazing day!