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‎08-05-2019 02:37 PM

HP Recommended
Product: color laser jet pro mfp m477fnw

I have a color laser jet pro mfp m477fnw printer and it leaving marks on the left side of the paper. It sometimes leaves what was previously printed on it in light color.  We have 2 of these printers and they are both doing the same.  Could it is be the fuser?

Thanks

 

7 REPLIES 7

‎08-05-2019 07:33 PM

HP Recommended

Yes, more than likely it is the fuser that's causing the problem. It is the most common cause for your description. It could potentially be a bad toner cartridge if the repeating marks are only in one color, but if it includes all the colors, it's the fuser.

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‎08-05-2019 08:43 PM

HP Recommended
I have seen quite a few failed fusers on this model. If your page count is less than 30,000 (reports menu, usage page), contact HP and scream bloody murder and you will likely get them to replace the fuser.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-06-2019 08:44 AM

HP Recommended

I have over 30,000 printsPrinter marks 08.06.19.jpg

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‎08-06-2019 08:45 AM

HP Recommended

I have uploaded the report.  Looks like I have over 30,000.

 

 

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‎08-06-2019 09:02 AM

HP Recommended

And how do I find the part number for it.

Thank you for your help.

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‎08-06-2019 09:16 AM

HP Recommended

That page count is still relatively low, I would bark at HP first. The part number for the simplex fuser (your unit does not duplex) is RM2-6431-000CN

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-06-2019 09:32 AM

HP Recommended

Thank you so much for your assistance.

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