lost password; need NVRAM reset

[Kinscherff]

M130fw - lost password; need NVRAM reset

[Kinscherff]

I am still waiting for the solution. The manual, page 131, reads:

2-line and touchscreen control panels: 1. On the printer control panel, open the Setup menu. 2. Open the Service menu. 3. Select Restore Defaults. The printer automatically restarts.

This is incorrect.

The password is required to do the reset.

[Kinscherff]

This is incorrect.

The password is required to do the reset.

[asmita6658]

Hi @Kinscherff

Welcome to the HP Support Community. 

I have sent you a private message with the steps to perform an NVRAM reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Kinscherff]

This recommendation did not work. Being disabled, it's difficult to keep "trying." I just need to reset the printer to factory settings so I can use the printer.

  asmita6658 

‎11-11-2019

Re: lost password; need NVRAM reset

We haven’t heard from you in a while, this post is with reference to the thread you had created at your friendly neighborhood (HP Support Community).   I would like to know if the resolution we had provided worked for you?   If you have any other queries, feel free to reply any time and thank you for being a valuable member of our HP Family.   If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the " Thumbs Up " icon below, followed by clicking on the " Accept as solution " on my public post.   Have a great day ahead!

  asmita6658 

‎11-09-2019

Re: lost password; need NVRAM reset

@Kinscherff   Try printer reset -   1) Take out the cartridges.  2) Unplug the power cord from the printer & wall.  3) Wait for 30 seconds.   4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.  5) Insert the cartridges back into the printer.   and the try the NVRAM steps again -   Let me know. 

[asmita6658]

@Kinscherff

Appreciate you trying the steps. As the issue still persists, I'd suggest you Contact HP in your region regarding this. 

Have a great day!