• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎03-31-2017 10:24 AM

HP Recommended
Product: LaserJet M1132
Operating System: Microsoft Windows 10 (64-bit)

M1132 printer does not print PDF from Adobe reader, go clean sheets and it gives an error H1. Put a tick "Print as image" and print in greyscale, nothing helps. How to fix the problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2017 10:06 AM

HP Recommended

Greetings @lewkin33,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from Adobe reader and get an H1 error.

Kudos to you for trying to troubleshoot the issue on your own by trying to print as image. 

Don't worry, I will be glad to assist you. 

Are you able to make a copy or print from other applications?

If you are able to print from other applications, recommend you uninstall Adobe reader from your computer. 

Download the latest version of Adobe reader from this link and check if you the issue gets resolved. 

Refer to this HP Article for the error codes. It states that H1 is related to manual duplex printing. 

If you get this H1 error while doing duplex printing, it indicates that the printer is waiting for you to insert the paper manually. 

Even after installing the latest version of Adobe reader, if you are unable to print, please create a new user account on your computer and try to print a PDF file. 

Alternately, you can try to print PDF files from Chrome, Word or any other application installed on your computer capable of opening a PDF file. 

 

Keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-01-2017 10:06 AM

HP Recommended

Greetings @lewkin33,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from Adobe reader and get an H1 error.

Kudos to you for trying to troubleshoot the issue on your own by trying to print as image. 

Don't worry, I will be glad to assist you. 

Are you able to make a copy or print from other applications?

If you are able to print from other applications, recommend you uninstall Adobe reader from your computer. 

Download the latest version of Adobe reader from this link and check if you the issue gets resolved. 

Refer to this HP Article for the error codes. It states that H1 is related to manual duplex printing. 

If you get this H1 error while doing duplex printing, it indicates that the printer is waiting for you to insert the paper manually. 

Even after installing the latest version of Adobe reader, if you are unable to print, please create a new user account on your computer and try to print a PDF file. 

Alternately, you can try to print PDF files from Chrome, Word or any other application installed on your computer capable of opening a PDF file. 

 

Keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No

‎04-03-2017 07:34 AM

HP Recommended

Thank you! The issue decided by disabling double-sided print mode in the printer settings.

Was this reply helpful? Yes No

‎04-03-2017 08:07 AM

HP Recommended

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.