m477FDW won't duplex print after HP support assistant recent driver update

[-TicTacToe-]

Since installing the recent printer driver update through HP Support Assistant, the printer does not duplex print.  I make sure two sided printing box is checked off, I have updated/changed the Computer Windows System Printer settings to duplex printing, the printer dialogue box on screen shows I will only use 1 piece of paper to print 2 pages, BUT when it prints it uses 2 pieces of paper and does not duplex print.  Prior to the recent driver update through the HP Assistant online Portal, I never had this problem.  HELP please 🙂  Thank you.

[Dragon-Fur]

@-TicTacToe- 

Not sure definition of "Computer Windows System Printer setting"

The following addresses the "duplex installed" setting that might be "undone" when software is installed...

Duplex feature installed? (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Under Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

Duplex feature in Printing Preferences (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printing Preferences

Select a shortcut that provides the feature and leave that shortcut highlighted (selected)

And / Or (if your printer software supported “custom shortcuts”)

Select a shortcut > Make changes that includes “Duplex” 

NOTES

• Remember to check the settings under each Tab
• Pay attention – not all Media (kind of paper) or paper sizes support Duplex

Save the changed shortcut settings with “Save As” (wording varies) to create a Custom shortcut

If you like, leave that (new / custom) shortcut highlighted as the “default”

Click Apply / OK to save the shortcut

Tray installed?

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Under Installable Options > Tray #  > Select Installed > OK

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