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03-03-2018
05:35 AM
- last edited on
03-03-2018
10:11 AM
by
rick-s
My system is OS High Sierra 10.3 and i am struggling to connect my Laserjet 1606dn.
The device shows in System Preferences, but not in MS Word, for example.
Solved! Go to Solution.
Accepted Solutions
03-04-2018 11:53 AM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP LaserJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.
I understand that you are having issues while connecting the LaserJet printer to the network. I will certainly do my best to help you fix the issue 🙂
Let’s first reinstall the printer using the USB cable. Follow the steps below:
Uninstall the old printer drivers first. Follow the steps mentioned here: HP Printers - Uninstalling HP Printer Software (Mac)
Now run the Apple Software Update. Check here for steps: How to update the software on your Mac
- Restart your computer and printer.
- Click the Apple menu icon, and then click “System Preferences”.
- Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
- Right-click the blank space in the Printers list, and then click “Reset printing system”.
- Click “Reset” in the confirmation window.
- Enter an administrator username and password, and then click “OK”.
- Wait until the printing system is reset and no devices show in the Printers list
- Restart your computer and then go back to System preferences – Printers and scanners.
- Click the “Add button” (+).
- Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
- Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Jeet_Singh
I am an HP Employee
03-04-2018 11:53 AM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP LaserJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.
I understand that you are having issues while connecting the LaserJet printer to the network. I will certainly do my best to help you fix the issue 🙂
Let’s first reinstall the printer using the USB cable. Follow the steps below:
Uninstall the old printer drivers first. Follow the steps mentioned here: HP Printers - Uninstalling HP Printer Software (Mac)
Now run the Apple Software Update. Check here for steps: How to update the software on your Mac
- Restart your computer and printer.
- Click the Apple menu icon, and then click “System Preferences”.
- Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
- Right-click the blank space in the Printers list, and then click “Reset printing system”.
- Click “Reset” in the confirmation window.
- Enter an administrator username and password, and then click “OK”.
- Wait until the printing system is reset and no devices show in the Printers list
- Restart your computer and then go back to System preferences – Printers and scanners.
- Click the “Add button” (+).
- Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
- Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Jeet_Singh
I am an HP Employee