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HP Recommended
MFP277DW
macOS 10.15 Catalina

cleared paper jam, but still receive error. jam in printer paper path open tray 2 a rear door.

I checked paper tray and duplexer no paper to be found. performed a hard reset error still appears. used canned air to clean inside, no luck.

 

any other suggestions would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I solved this issue: routing paper thru tray 2into the rollers, as the rollers turned a very small piece of paper appeared. This cleared the paper jam error!

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2 REPLIES 2
HP Recommended

I solved this issue: routing paper thru tray 2into the rollers, as the rollers turned a very small piece of paper appeared. This cleared the paper jam error!

HP Recommended

M132 fn laser jet pro printer 

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