12-22-2019 12:36 PM
cleared paper jam, but still receive error. jam in printer paper path open tray 2 a rear door.
I checked paper tray and duplexer no paper to be found. performed a hard reset error still appears. used canned air to clean inside, no luck.
any other suggestions would be appreciated.
Solved! Go to Solution.
12-23-2019 05:51 AM
I solved this issue: routing paper thru tray 2into the rollers, as the rollers turned a very small piece of paper appeared. This cleared the paper jam error!