my printer carriage will not move

[Marshan]

My printer carriage will not move on my Photosmart C6380 printer.

[sandytechy20]

@Marshan

Welcome to HP forums.

Make sure that the carriage moves freely

Step one: Check the paper path

1. Press the Power button () to turn on the product.

2. Open the cartridge access door. If the carriage tries to move to the center of the product, allow it to move to that position.

   Figure : Open the cartridge access door

   

3. Without turning off the product, disconnect the power cord from the rear of the product.

      CAUTION: 

   You must disconnect the power cord to move parts by hand without the risk of an electrical shock.

4. Unplug the power cord from the power source or electrical outlet.

5. Check for any paper or object that might be restricting the carriage.

   Figure : Example of paper that might restrict the carriage

   

   NOTE: 

   You might need a flashlight to illuminate areas for proper viewing.

6. Remove any loose paper or obstructions you find.

7. Reach inside the product, and then manually move the carriage.

   • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

   • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

   • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

9. Close the cartridge access door.

   Figure : Close the cartridge access door

   

10. Reconnect the power cord to the rear of the product.

11. Plug the power cord back into the power source or electrical outlet.

12. Press the Power button () to turn on the product.

Remove and reinstall the printhead

Step one: Remove the cartridges

1. Open the cartridge access door. The carriage moves to the center of the product.

   Figure : Open the cartridge access door

   

   NOTE: 

   Wait until the carriage is idle and silent before proceeding.

2. Press the tab on each cartridge to release it, and then lift up on the cartridge to remove it from its slot.

   Figure : Remove the cartridges

   

Step two: Remove the printhead

1. Lift the latch handle on the carriage until it stops.

   Figure : Lift the latch handle

   

2. Lift the printhead to remove it from the carriage.

   Figure : Remove the carriage

   

Step three: Reinstall the printhead

1. Hold the printhead upright with the colored shape icons on the top.

2. Lower the printhead into the carriage.

   NOTE: 

   Make sure that the colored shapes on the sides of the printhead line up with the colored shapes on the carriage.

   Figure : Reinstall the carriage

   

3. Carefully lower the latch handle.

   Figure : Lower the latch handle

   

4. Press down firmly on the carriage latch handle to close it completely.

Step four: Reinstall the cartridges

1. Slide the first cartridge back into the empty slot until it clicks into place and seats firmly in the slot.

   NOTE: 

   Make sure that the cartridge seats in the slot that has the icon of the same shape and color.

   Figure : Reinstall the cartridges

   

      CAUTION: 

   Do not lift the handle on the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems.

2. Reinstall each cartridge, and then close the cartridge access door.

   Figure : Close the cartridge access door

   

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.