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‎01-26-2026 07:06 AM

HP Recommended

Hello

I have an HP LaserJet P2035 printer.
For a week, she hasn't walked, she doesn't react.
I don't understand why, there's still ink, but it doesn't light up anymore.

I reinstalled the software driver, but nothing.

please, help me.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2026 12:44 PM

HP Recommended

Hello @mariekat2011 

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/c02128896

 

https://support.hp.com/us-en/document/c01592130

 

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDNS36333140

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​

View solution in original post

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2 REPLIES 2

‎01-26-2026 12:44 PM

HP Recommended

Hello @mariekat2011 

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/c02128896

 

https://support.hp.com/us-en/document/c01592130

 

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDNS36333140

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-28-2026 02:11 AM

HP Recommended

thanks you.

Was this reply helpful? Yes No
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