• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

HP Recommended
HP Color LaserJet Pro MFP M283cdw

I just bought this second hand and would like to set it up. I connected it to my home WiFi, and my computer sees it on my printer list, but it says its offline. I have tried downloading the HP apps on my computers and the same thing happens, itll show up then will be offline. I will try to redo the connection and then it wont connect at all. I have downloaded software and firmware from the HP website and plugged the printer into my laptop to install and update that way, but it fails every time. I have done a factory reset on the printer and the network settings on the printer, all my paths lead down the same way. What am I doning wrong, what could I try that is different? It is not close enough to a router on my home mesh WiFi network to plug into directly, thats why I want it set up WiFi only. 

1 REPLY 1
HP Recommended

Hi @Nharper13, a second-hand Color LaserJet Pro MFP M283 often still has the previous owner's network settings, which makes it appear offline.

Option 1 – Reset the network settings and reconnect

  1. On the printer's touchscreen, open the Setup/Network menu and choose the option to restore network settings (the exact wording can vary by firmware).
  2. Restart the printer.
  3. Install the HP app from https://123.hp.com and add the printer, keeping the PC on the same 2.4 GHz Wi-Fi network.

Option 2 – Add it using its IP address

  1. Print a Network Configuration page from the printer's Reports menu and note the IPv4 address.
  2. In Windows, go to Settings > Bluetooth & devices > Printers & scanners > Add device > "Add manually" > "Add a printer using an IP address or hostname" and enter the IP.
  3. Install the full driver from https://support.hp.com/drivers when asked.

If it still shows offline, please tell us whether you can open the printer's IP address in your browser.


I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->