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- HP Community
- Printers
- LaserJet Printing
- no password need to reset back to factory defaults

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09-02-2019 08:07 PM
I bought this printer used and I don't have the password so I need to reset it back to factory defaults. Can anyone tell me how to do this. I tried using the touchscreen on the printer but it asks for the password.
09-03-2019 10:36 AM
@missteek, Welcome to HP Support Community!
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee