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Featured blog article:

‎11-12-2026 05:37 PM

HP Recommended
Product: HP LaserJet MFP M139w Printer
Operating System: Microsoft Windows 11

it cannot find the printer on WIFI or whith a printer cable connection

 

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1 REPLY 1

‎11-12-2026 07:33 PM

HP Recommended

Hi @Richardl45, when Windows only shows virtual printers (like Microsoft Print to PDF), the LaserJet MFP M139w driver is not installed or Windows has not detected the printer yet.

Option 1 – Install the full software with USB

  1. Disconnect the USB cable.
  2. Open https://support.hp.com/drivers, enter "LaserJet MFP M139w" and download the full software/driver for your Windows version.
  3. Run the installer and connect the USB cable only when the installer asks for it.
  4. Print a test page.

Option 2 – Set it up on Wi-Fi with the HP app

  1. Install the HP app from https://123.hp.com.
  2. Click Add printer and follow the prompts. Make sure the PC is on the same 2.4 GHz network.
  3. If the printer is not found, restart the router, printer and PC, then try again.

If it is still not found, please tell us your Windows version and whether the printer's Wi-Fi light is on, blinking or off.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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