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‎05-13-2020 04:36 PM

HP Recommended
Product: LaserJet CP1525nw color
Operating System: Microsoft Windows 10 (64-bit)

I have a LaserJet CP1525nw color printer. It is not new and has worked without any major issues until now. I recently had a paper jam and after clearing the paper, continued to get an error message. I have checked everywhere and see no problems, and I have several times turned it off/on, unplugged it, etc. No change. The error message comes on as soon as it boots up, and will not allow me even to run the cleaning page. I suspect that there is a problem with a sensor, but I have no idea where this would be or how to clean it. Any help, please? Thanks!

2 REPLIES 2

‎05-13-2020 08:19 PM

HP Recommended

Most common issue is either a small bit of paper stuck in a flag or a flag got broken or jammed. Remove the cartridges and paper tray and gently set printer on one side so you can examine the paper path more easily. 

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‎05-16-2020 08:31 PM

HP Recommended

Thank you for this reply. Unfortunately, I have looked and looked and find nothing, no bits of paper or anything. Is there an optical sensor that may have been dirtied by some toner or something?

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