photos

[retnuh6]

Help please!! I am trying to print photos from my 6000 which use to work just fine now not so much....there use to be an icon on my desktop to print photos from now its gone and when I go to the website select print photo then select the photo it brings up the print page but no where to change what photo paper im using or the size 

[Dragon-Fur]

@retnuh6 

Welcome to the HP Community --

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@retnuh6 wrote:

Help please!! I am trying to print photos from my 6000 which use to work just fine now not so much....

there use to be an icon on my desktop to print photos from now its gone and

when I go to the website select print photo then select the photo it brings up the print page but

no where to change what photo paper im using or the size 

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Your post did not capture your Operating System/version.

This information is important because it helps us know how to answer the question and better guess which application or software you might have been using before it fell apart.

-- The easier answer -- and one that fits more than one Operating System / version --

Printing from a Website requires an installed print application or software suitable for that Operating System / version.

The printer must be connected to your network or, at the least, to your device (computer, tablet, phone).   Mobile devices generally require some form of network connection, even if it is just "Wireless Direct".

Applications vary by device (computer, tablet, phone).

→ → → Install / Use the HP App to print photos and PDF documents.

The HP App does not generally disappear once installed, though the shortcut on the Desktop could conceivably be lost.

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-- Relevant to supported versions of Windows --

Windows supports a variety of applications and print software.

Install / Use the HP App to print photos and PDF documents.

Install / Use the full driver printer software -- Installation of the full driver places one or more shortcut icons on the Desktop.  The full driver also supports printing from within Word plus other software programs and websites, too.

-- What can go wrong? --

Almost anything can interrupt printing in Windows -- including and not limited to one and more of the following:

• Pending Windows Updates -- should not happen but Updates that are "pending restart" can interfere with other operations, including printing.
• Loss or corruption of the full driver printer software -- Yes, loss of the full driver software can result disappearance of printer icons on the Desktop
• Loss of control over the Default Printer
• Loss of the HP Driver assignment in Printer Properties → Tab Advanced → Driver -- 
  • -- NOTE -- Printer Properties driver assignment is important because the IPP / Microsoft drivers do not provide support for all the printer's features.  Some options might be missing, for example, Color, 2-sided, and others.
• Incorrectly or incomplete Printer's Tray and Paper settings (paper size / type) 
• Something completely benign -- for example, not selecting the correct Printer / Driver during job setup.
• Uninstalling the HP App -- Yes, uninstalling the application removes the HP App icon from the Desktop

-- What to do? --

Examples are available for all of the above.

Do you have any idea what applications or software you were doing or using before -- or what it looked like?

--  Examples --

=============================

EWS - Tray and Paper

EWS > HP Document / How-to (InkJet Printers – Basic Information)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

-- Reminder --

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

See your printer's user guide for additional information.

Search the guide for “ PIN “

EWS – Tray and Paper Management / Paper > Trays

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray or when the tray is opened and then closed.

Reminders

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS_9025_Preferences_Tray_and_Paper_Management_All_16

=============================

Print from Website

"Full Driver" installed to support printing in Website

The example is a simple PDF document found at an HP Support website.

③ Print Settings  →  ❶  "Destination" assignment 

Firefox_Print_Web_Page_12

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Smart Tank 6001 All-in-One  

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