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‎05-21-2019 01:28 AM - edited ‎05-21-2019 01:32 AM

HP Recommended
Product: pagewide 377dw mfp
Operating System: macOS 10.13 High Sierra

we have this printer from 1 year. We just change all  cartridges,clean headers by panel, all type of cleaning from panel but when we print we have hard problems because there are large vertical lines, for example :

 

pri   ter    car   dges

pri   ter    car   dges

pri   ter    car   dges

pri   ter    car   dges

5 REPLIES 5

‎05-21-2019 07:09 AM

HP Recommended

Can you print the print quality page and post it here please. Should be second option on reports page.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎05-21-2019 07:54 AM

HP Recommended

https://elaboranext.com/foto.jpeg

‎05-21-2019 07:59 AM

HP Recommended

We had this happen with a PW 477 Pro.  We ran a nozzle cleaning page and it worked.  

‎05-21-2019 08:08 AM

HP Recommended

we fran every kind of cleaning...

do you mean the cleaning page? where we can buy it=

‎05-21-2019 09:58 AM

HP Recommended

If you have run all the cleanings and still have this issue, then likley your printhead has Black ink Fade (bif). This is a terminal issue caused by black pigment settling out of the ink solution and clogging the printhead. Contact HP Technical Support and push to have the unit replaced.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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