print issue pagewide 377dw

elaboranext · ‎05-21-2019

we have this printer from 1 year. We just change all cartridges,clean headers by panel, all type of cleaning from panel but when we print we have hard problems because there are large vertical lines, for example :

pri ter car dges

Repairatrooper · ‎05-21-2019

Can you print the print quality page and post it here please. Should be second option on reports page.

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elaboranext · ‎05-21-2019

https://elaboranext.com/foto.jpeg

GaryL1 · ‎05-21-2019

We had this happen with a PW 477 Pro. We ran a nozzle cleaning page and it worked.

elaboranext · ‎05-21-2019

we fran every kind of cleaning...

do you mean the cleaning page? where we can buy it=

Repairatrooper · ‎05-21-2019

If you have run all the cleanings and still have this issue, then likley your printhead has Black ink Fade (bif). This is a terminal issue caused by black pigment settling out of the ink solution and clogging the printhead. Contact HP Technical Support and push to have the unit replaced.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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