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‎03-24-2021 07:04 AM

HP Recommended
Product: printer color laser jet pro m479fdn
Operating System: iOS

We bought a new printer printer color laser jet pro m479fdn and the wireless icon not showing in printer, I used now Ethernet cable but sometimes says your printer offline. How can I connect it to my mifi? When I can’t find the wireless icon on printer. Please help and advise, this is really urgent 

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6 REPLIES 6

‎03-24-2021 08:30 AM

HP Recommended

There is no wireless in M479fdn.

 

To support a wireless option the HP printer has a w in sale name. M479fdn no wireless, M479fdw supports wireless.




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‎03-24-2021 09:01 AM

HP Recommended

Thanks for reply, now I use Ethernet cable and sometimes says the printer is offline 

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‎03-24-2021 09:53 AM

HP Recommended

Most common cause of offline issues is when the driver for the printer in Windows 10 is configured to use a WSD port instead of a standard TCP/IP port.

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‎03-24-2021 10:00 AM

HP Recommended

We don’t use computers , we used only iPads.

we have the  printer is connected to mifi by Ethernet cable and iPads connected to same mifi wirelessly. 
when we try to print a paper sometime says offline 

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‎03-24-2021 10:11 AM

HP Recommended

Ok, sorry, missed the IOS tag on your first post. When it shows offline, is the printer in sleep or low power mode? Is it possible that your router is dropping the printer network connection when the printer goes to sleep? One test would be the next time it happpens, check the printer and if in low power or sleep mode wake it up and see if it recovers. If the connection does come on with no other interaction then you may need to play with the sleep settings on the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-24-2021 10:16 AM

HP Recommended

I changed the sleep option, thanks Sir for your help 

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