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printer doesn't print in color

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Laserjet pro Cm1415fnw
macOS 10.13 High Sierra

Hi everyone

I am having issues with my laserjet: it doesn't print in colors from my smartphones (I have a galaxy s10, huawei p20 pro and p 20 lite). When I try to print, I don't have the color option, it worked well till a month ago.

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@laffy

 

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

I understand you are not able to print in color using your Android phones and and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Are you able to copy documents in color?

Could you also print a print quality test report and let me know if it has color in it. In order to print the report:

1.) On the printer control panel, touch the Setup button.

2.) Touch Reports and select Print Quality.

 

 

Senan6806


I am an HP Employee

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Hi

Thanks for replying. Yes, I'm able to copy in color and the print quality test seems ok ( it has 5 colors).

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@laffy

 

It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

Since you are able to Copy in Color this seems to be a software issue

 

Please download the HP Smart App from this Link: https://play.google.com/store/apps/details?id=com.hp.printercontrol&hl=en_IN

 

Try printing in Color and let me know if it works

 

You can refer to this Link: https://support.hp.com/in-en/document/c03561640

 

Keep me posted how it goes.

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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