printer makes grinding noise when printing

[rebekahfarn]

Hi,

When I print things the printer makes a strange grinding sound, please help!

Thank you

[Riddle_Decipher]

@rebekahfarn

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the printer is making a grinding noise when printing,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to calibrate the cartridges?

While you respond to that, here's what you need to know:

Noise issues are difficult to troubleshoot remotely and they could easily misguide even when we are close to the device. 

Please do confirm if the noise is a grinding noise or squeaky/humming noise. 

  

If this happens only while calibrating, I would suggest you  re-check & validate your toner cartridges.   
One of the toner cartridges may be malfunctioning. 

  

If not the toner cartridge, then it would be one of the printer hardware component causing the failure And an HP Tech may need to perform  a physical inspection of the device and the error condition, I recommend you Contact HP to setup a repair/replacement service.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[rebekahfarn]

Hi,

Thank you for your responce. It is a harsh grinding noise- not squeaky. I have tried to calibrate and followed the instructions on how to do so online but unfortunately can't find where to do this.  When the printer is turned on it makes this sound and also whilst printing. The toner we have in at the moment is a different brand - called 5 star office- do you think this could be the issue?

Look forward to hearing from you,

Rebekah 

[Riddle_Decipher]

@rebekahfarn

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

Absolutely, the toner seems to be the issue as HP only recommends using genuine HP Ink cartridges,

if other brands are used it may potentially harm the printer,

That said, I recommend you get yourself genuine HP cartridges and rerun the setup, however, if the issue persists, you may want to Contact HP and have the printer repaired/replaced as this could be a hardware malfunction:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!