printer

[Fletcher1234]

When i try to print a double-sided flyer in color with graphics, it will print one side fine but the other side will not print the graphics.?? If i print in black and white, everything prints fine. 

[Jeet_singh]

@Fletcher1234,

Welcome to HP Support Community,

What app are you trying to print from? Have you tried to print from other app and check if that works.

What is the Operating system installed on the PC? Is it Windows or Mac.

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let's run HP Print and Scan Doctor (If you're running Windows) -

Click on this link to download and run HP Print and Scan Doctor  

Could you please respond to this post with the details, so that I can provide you with an accurate steps which should help you resolve this issue. 

Eagerly waiting for your response!

Regards,