printing problem

[jcinfra]

printer drivers installed properly , and printer showing ready to print. but printing , windows 10 pro 64 bit operating system.

, usb calbe also changed.

[jcinfra]

printing not done , all showing ok.

[atharva_gp]

@jcinfra,

Thanks for reaching out to the HP Support community!

• Are you able to make copies from the printer?
• Do you get any error when you try to print?

Let's try these steps:

Step 1: Run the HP Print and Scan Doctor 

• Download HP Print and Scan Doctor.
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Select 'Fix Printing'
• The tool will run some tests and correct most of the issues automatically.
• Try printing and check if you can print. If the issue persists, proceed to the next step.

Step 2:  Uninstalling the printer and re-installing the printer driver at the root level.

Please follow these steps:

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link. Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.

Let me know if this helps. 

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