problem after update ip address

[mhussein1984]

hello

i would like to ask if any one can help me for this.

I have a printer 127FW in my office and all computers connected to it by wifi. then I updated the IP Address on that printer some computers is connected to it by name without problem and the others with IP.

I changed the IP Address from printer properties the port then I added the new IP but scanner is not working

my problem is how to reconfigure the IP Address on those computers without setup a new drivers with the new IP Address.

I'm trying to open scanner but this message is appear

[Betty0610]

@mhussein1984

Welcome to the HP Support Community.

Are you able to make a copy from the Printer?

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m127-series/5396666/model/5303419/document/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!