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‎11-27-2019 06:34 AM - last edited on ‎03-13-2026 10:51 AM by Moderator

HP Recommended
Product: colour laser jet pro mfp m377dw

When I print from the HP App
there will be no printing, I have to start it manually when it asks for the correct printer paper, HP 200 gr although I have the printer set to 90 gr paper.
How can I set this in the app or elsewhere?
This worked well until the upgrade
to OS Catalina even though I use my mobile for these prints and the problem does not exist when I print from the computer
Hope for quick help
Martin

Category:
2 REPLIES 2

‎11-28-2019 11:26 PM

HP Recommended

Have you tried installing the printer using the HP Easy Start App?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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Was this reply helpful? Yes No

‎11-29-2019 12:08 AM

HP Recommended

Yes from start.

No setting options available
but it wants to select a paper type for which the printer is not set.
So if I could via HP smart
choosing a paper type would be no problem

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