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‎11-27-2019 06:34 AM

HP Recommended
Product: colour laser jet pro mfp m377dw
Operating System: macOS 10.15 Catalina

When I print from the HP Smart App
there will be no printing, I have to start it manually when it asks for the correct printer paper, HP 200 gr although I have the printer set to 90 gr paper.
How can I set this in the app or elsewhere?
This worked well until the upgrade
to OS Catalina even though I use my mobile for these prints and the problem does not exist when I print from the computer
Hope for quick help
Martin

2 REPLIES 2

‎11-28-2019 11:26 PM

HP Recommended

Have you tried installing the printer using the HP Easy Start App?

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Was this reply helpful? Yes No

‎11-29-2019 12:08 AM

HP Recommended

Yes from start.

No setting options available
but it wants to select a paper type for which the printer is not set.
So if I could via HP smart
choosing a paper type would be no problem

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