problem still persists

[LMMH46]

Printer firmware has been updated

Adobe reader DC has been installed and set as default program

pdf files can now be printed

Run trouble shoot apps for HP printer after windows 10 upgrade

 PROBLEM =UNABLE TO PRINT EMAILS.

[TEJ1602]

@LMMH46, Welcome to HP Support Community!

To be able to provide you with an accurate solution, I would like to know the following:

Are you printing email from the browser or from a particular mail application?

Is there any error message while you try to print an email?

Also, try running the HP Print and Scan Doctor to automatically diagnose and resolve and printing issues.

Keep me posted.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

[LMMH46]

I am printing email from Hotmail. Error message 0x8007007e. HP Print and Scan Doctor has already been undertaken and has not resolved the issue.

Thank you.

[TEJ1602]

@LMMH46,

Try using a different browser to print your email and see if that helps.

Also, you can try the following steps-

• Windows button + R to get to the Run screen
• Type "spool"
• Open "drivers"
• Find the folder "x64" and open
• Look for "printconfig.dll" in folder (might be in folder "3" within "x64old") and copy it (right click and "copy"), use search box in top right if needed
• Go back to "drivers" folder and open "x64" folder
• Paste the "printconfig.dll" into the same part of the "x64" folder (paste it in the "3" folder within it if that is where you found it in "x64old")
• Restart the computer and it should work.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!