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HP Color LaserJet Pro MFP M477 series
Microsoft Windows 10 (64-bit)

On the left side of the page, about every two inches, there is a quarter-sized "Ghost Image" of the first few lines on the page. I have tried calibrating the color, printing a cleaning page and replacing all cartridges, but the issues persists.

 

The only thing I can think now is that something might be dirty, but I haven't been able to find anything.

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Brzrule,

 

If the image that is printed on the left side of the paper is a ghost image of what the printer has already printed from the previous lines, then it will most likely be an issue with your fuser.

 

Remove the fuser and inspect its cylinder surface, especially at both ends. If you see any damage, proceed for replacing it.

 

I hope that will help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

4 REPLIES 4
HP Recommended

Hi Brzrule,

 

If the image that is printed on the left side of the paper is a ghost image of what the printer has already printed from the previous lines, then it will most likely be an issue with your fuser.

 

Remove the fuser and inspect its cylinder surface, especially at both ends. If you see any damage, proceed for replacing it.

 

I hope that will help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
HP Recommended

How do you remove the fuser?

HP Recommended

I have a hp laser printer m452dn

it works great with regular copy paper. I’m trying to print stickers with sticker paper and the picture ghost all the way down the paper like a whole lot of ink.

any advice?

HP Recommended

Hi 1laserGirl,

 

Every time you change your paper size or paper type in a tray you have to change the tray's settings in the printer's menus.

Also, you have to make sure that your printer model supports the paper you are using.

 

I hope this may help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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