"Incompatible Magenta Cartridge"

[Nitish2910]

Has been using my  hp m277dw for the past 2 years , suddenly when i change my magenta cartridge  i get the error message, "Incompatible Magenta Cartridge" , Thinking it was a bad cartridge, I just went and bought another one but am still getting the same message. 

Does anyone know why I am getting this message and what I can do ?

[TEJ1602]

@Nitish2910, Welcome to HP Support Community!

The following table displays toner cartridge information for the HP Color LaserJet Pro MFP M277 Printer Series

If you are using the right toner cartridge, try updating the printer firmware. Follow the instructions on this link.

If the issue persists, follow the steps in this document.

Let me know if this helps.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nitish2910]

Thanks but after upgrading firmware also am getting the same issue

[TEJ1602]

@Nitish2910

That's unfortunate. However, you can try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.

Let me know if this helps.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!