cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1
9 5 0 0
Message 1 of 6
170
Flag Post
HP Recommended

"Print on both sides instructions" message

Laser Jet MFP M29w

I have Windows 10, but I don't know if it's 32 or 64 bit, if that makes a difference.

 

When I print multiple pages, it will print a page or two - not usually the first page - then the Attention light blinks and I get an onscreen message that says "Print on both sides instructions", also a message to "Diagnose and Fix."  I have to click Diagnose and Fix to get the printer back online, then tell the printer specifically which pages to print.  Is there a setting or something I can change so that it will just print normally, one sided?

 

5 REPLIES 5
Highlighted
Level 11
Level 11
3,880 3,863 405 825
Message 2 of 6
154
Flag Post
HP Recommended

"Print on both sides instructions" message

That sounds like your printer is set to default duplex but your printer does not automatically duplex so it is waiting for you to turn your paper over.  On your computer, open control panel>devices and printers and then right click on the icon for your printer and select printer properties from the dropdown menu. When that window opens, click Advanced (1) printing defaults (2) and then printing shortcuts (3) and make sure that for factory defaults "print on both sides" is set to none.

 

default duplex.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
Highlighted
Level 1
9 5 0 0
Message 3 of 6
146
Flag Post
HP Recommended

"Print on both sides instructions" message

Actually I had just checked that, and it was set to "None".  I thought maybe I should change it, so I changed the setting to one of the other options.  Now the wireless light won't light and the computer apparently can't find the printer.   I don't really want to do two sided printing, I just want it to print one page after the other.

0 Kudos
Highlighted
Level 1
9 5 0 0
Message 4 of 6
145
Flag Post
HP Recommended

"Print on both sides instructions" message

How can I get the wirelss connection back?

 

0 Kudos
Highlighted
Level 11
Level 11
3,880 3,863 405 825
Message 5 of 6
114
Flag Post
HP Recommended

"Print on both sides instructions" message

Changing the duplex setting would have no affect on your wireless. You have a different issue if you have no network connection.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
Highlighted
Level 1
9 5 0 0
Message 6 of 6
86
Flag Post
HP Recommended

"Print on both sides instructions" message

I got the wireless back although I'm not sure how.  I disconnected and rebooted everything and nothing happened.  So I opened up the toner door and shut it, and then the wireless light came back.  

 

Also, I changed the duplex setting back to None,  but when I went to print, it still was only going to print one page.  So I  looked in the printer settings for that specific document print job and it still had the "Print on Both Sides" box checked, so I unchecked that and I think it's OK now.  

 

 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation