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‎03-22-2018 11:57 AM

HP Recommended
Product: Color Laserjet M477fdn
Operating System: Microsoft Windows 10 (64-bit)

We recently purchased a few HP Color Laserjet M477fdn printers. Users are able to print other pages including webpage pages but unable to print a page or document from the outlook desktop app. The OS is windows 10, 64-bit. Users are getting the "Printer Not Ready" error message. 

1 REPLY 1

‎03-28-2018 12:23 PM

HP Recommended

Hi there, 

 

It looks like the issue has been resolved with UPD5.1.1. Here is the relevant support document: HP Universal Print Driver Series - "Printer Not Ready" when Printing from Microsoft Outlook

 

I hope that helps! 

 

Natalie

I am an HP employee
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