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‎12-19-2025 03:10 PM

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when asked for a print job, the unit makes a strong rattling noise and does not print. Saw a video on ùyou tube pointing to a defective sprocket, part number unavailable. Just wondering if any here had this problem. Thank you

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‎12-24-2025 08:14 AM

HP Recommended

I need a parts list to self repair, thank you

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‎12-22-2025 06:32 AM

HP Recommended

Hi @lavald,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


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‎12-22-2025 09:06 AM - edited ‎12-23-2025 06:52 PM

HP Recommended

Hello and thanks for coming back

 

the machine is a HP Laser P2015d, model no. CB367A serial CNBJC19961 that I acquired from the previous owner when I moved in. It worked ok for some 15 years and all of a sudden came this rattling noise, it refuses to work now. I just wish it to return to normal but I fear  a gear would have to be replaced... but I have no parts diagram...

 

hopefully this will reach you

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‎12-24-2025 01:37 AM

HP Recommended

Hi @lavald,

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your printer. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

I'm an HP Employee.


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‎12-24-2025 03:13 AM

HP Recommended

Hi, yes this issue is quite common on some HP printers. A loud rattling noise with no printing usually means something in the paper feed or gear system is stuck or worn out, often the sprocket or pickup gear. You can try opening the printer and checking for jammed paper bits or loose parts. If the gear is damaged, it may need replacement or professional repair.

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‎12-24-2025 08:14 AM

HP Recommended

I need a parts list to self repair, thank you

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‎12-24-2025 08:18 AM

HP Recommended

cannot see any jam paper, quite sure it is a gear, thank you

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