rattling noise and does not print,

[lavald]

when asked for a print job, the unit makes a strong rattling noise and does not print. Saw a video on ùyou tube pointing to a defective sprocket, part number unavailable. Just wondering if any here had this problem. Thank you

[Kuroi_Kenshi]

Hi @lavald,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[lavald]

Hello and thanks for coming back

the machine is a HP Laser P2015d, model no. CB367A serial CNBJC19961 that I acquired from the previous owner when I moved in. It worked ok for some 15 years and all of a sudden came this rattling noise, it refuses to work now. I just wish it to return to normal but I fear  a gear would have to be replaced... but I have no parts diagram...

hopefully this will reach you