recurring jam/printing interruption

[printranter]

My printer will print about 80 percent of the first page of job, and then stop and complain about a jam in the output bin.  I remove the page, and if the job is more than one page, it will have the beginnings of another page in the rear panel, which I also remove.   There is nothing else jammed, but the error does not go away unless I cycle power on the printer. 

[senan6806]

@printranter

A warm welcome to HP Support Community!

Power resetting the printer, clearing any possible paper jams and updating the printer firmware may resolve the issue. Please try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your toner cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clear any paper jams, refer to this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the toner cartridges.

7) Use the steps available here to update the printer firmware. 

Let me know how it goes!

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Have a great day!

[printranter]

Thanks for the suggestion.  I carried out all the steps, including the firmware update.  The problem still persists exactly as before.

[senan6806]

@printranter

That's unfortunate 😞 I'm afraid, its a possible hardware failure. Please call HP support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.