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iant333
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scan to email setup

‎05-28-2019 03:28 AM

Product: HP Color LaserJet MFP M476dw
Operating System: macOS 10.14 Mojave

cannot setup email to scan.  keep getting error message about password and email address although they are correct

has been working before update but will not work any more

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scan to email setup

‎05-28-2019 03:00 PM

Is the SMTP server you are using on your local network or is it a remote server located elsewhere. The most common reason we run into for email not working are

-Incorrect DNS settings

-SMTP server address has changed

-Credentials not being entered correctly.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
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iant333
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scan to email setup

‎05-28-2019 07:57 PM

Thanks for your help.

Seems it was a server related issue at work.

All good now and working.

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