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‎05-28-2019 03:28 AM

HP Recommended
Product: HP Color LaserJet MFP M476dw
Operating System: macOS 10.14 Mojave

cannot setup email to scan.  keep getting error message about password and email address although they are correct

has been working before update but will not work any more

2 REPLIES 2

‎05-28-2019 03:00 PM

HP Recommended

Is the SMTP server you are using on your local network or is it a remote server located elsewhere. The most common reason we run into for email not working are

-Incorrect DNS settings

-SMTP server address has changed

-Credentials not being entered correctly.

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‎05-28-2019 07:57 PM

HP Recommended

Thanks for your help.

Seems it was a server related issue at work.

All good now and working.

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