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Welcome to the HP Community --
Edits - Remove clutter
@jgl51 wrote:I want to scan to email.
Printer has been paired with HP website.
Both PC and Printer on same wifi.
Going to admin.hpsmart site to enable scan to email.
Get error message. Unable try again later!!!
Restarted Printer and PC. Same.
Any suggestion welcome
I do not see where you mentioned your Printer Model or Operating System / version.
If you did so, the post failed to include the information.
I'm pulling your printer model from one of your previous posts
03-01-2025 07:58 PM
Product: HP Color LaserJet Pro MFP 3303sdw
Operating System: Microsoft Windows 11
====================================
Based on what we know --
There are a few options for "Scan to Email", including one and more of:
1) EWS - SMTP - Scan to Email - Profile / Quick Sets
2) Windows - Full Driver / Full Solution Software - HP Scan / HP Universal Scan
3) HP Smart - Windows and HP App - Mobile / Mac > Shortcuts - Email
Examples - FYI -
====================================
1) EWS - SMTP - Scan to Email
-- Reminder --
Create / use / apply your App Password in place of your regular email account password.
If the App Password is failing --
- Sign into your Email security
- Switch OFF 2FA (2-step verification)
- Wait one minute
- Switch ON 2FA
- Create a new App Password to be used with your email account
----------------------
Video – EWS format for select new printers, including OfficeJet Pro 9135e
How to set up ‘Scan to Email’ on HP Color LaserJet Pro & HP OfficeJet Pro printers
Open your Browser > Type / enter the Printer IP address into URL / Address bar
1) Section General > Email Servers
And, next
2) Section Scan > Scan to Email
===============================
2) Windows - Scan to Email -
HP Smart - Windows
Full Solution / Full Driver Printer Software
-- Reminder --
Ask if you need information on how to install the full driver / full solution software.
Web Pack Installation - Open Web Page - Full Driver Printer Software
Next...
For Windows
- HP Smart - Windows > Share (to email)
- HP Scan / HP Universal Scan > Send to (email)
- HP Smart (Windows) / HP App (Mobile) > Shortcuts > Email
-- Reminders --
- Send to Email / Share methods require that the printer and device (computer, tablet, phone) both be on the same network.
- Windows >> Your email sender's address / account should be added to the (new) Outlook application before using Share / Send
===================================
Message Content References
-- Take advantage of the extensive HP Video collection --
↓↓↓↓↓↓↓
Technology Tips - Video Gallery from our HP Expert greenturtle
Technology Tips– YouTube Video Help for Printers
HP Support Official Channel – HP Support Video Gallery
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
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Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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You are welcome.
@jgl51 wrote:Thanks for your reply and support.
Printer model and OS are correct.
Not sure where you saw any mention of “instant ink” in my post. Do not even know what it is…
Let me go through your detailed solutions.
I thought it would be more straightforward to set-up.
Looks like PhD required…
Thanks again
I might be the wrong Expert to answer your question.
Smiling.
Ignore whatever seems overly difficult --
There is more than scan to email method.
I've removed the clutter and examples from my first post.
----------------------------------------------------------------
If you wish to do so, please start a new Question.
You should receive an answer that is helpful without being confusing.
I won't answer.
Smiling.
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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