scanning Issue

[noc2]

Dear Team,

We have an issue in scanning the document in this printer. For more details of the issue, please call us on [Edited].

[Meghana_10]

@noc2, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP LaserJet MFP M72625dn printer.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To troubleshoot scanning issues on your HP LaserJet MFP M72625dn printer, you can follow these steps to ensure everything is correctly set up and functioning:

Steps to Troubleshoot Scanning Issues

1. Check Connections:

   • Ensure the printer is properly connected to your computer or network.
   • Make sure all cables are securely connected and the network is functioning as expected.

2. Verify Printer and Scanner Settings:

   • Use the display screen on the printer to access the scanner settings.
   • Make sure the document is placed correctly on the scanner glass or in the document feeder.

3. Software and Driver Update:

   • Ensure that the printer driver's latest version is installed on your computer.
   • Visit the printer support website to download and install any available updates.

4. Power Cycle the Printer:

   • Turn the printer off, wait for a few seconds, then turn it back on.
   • Check if this resolves the scanning issue.

5. Check for Error Messages:

   • Review the display screen for any error messages and follow the instructions provided to resolve them.

6. Try the HP Smart App:

   • Use the HP Smart app to attempt scanning from a mobile device or computer.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana