• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎06-22-2021 05:43 AM

HP Recommended
Product: M28w
Operating System: Microsoft Windows 10 (64-bit)

Hi,

i 've assinged an Admin Password in "System" Tab of my M28w printer settings panel, saved that but now it's not working and i can't login in Printers System settings for a rest or whatever anymore.

 

May u help me please? THNX in advance!

Category:
2 REPLIES 2

‎06-22-2021 08:17 AM

HP Recommended

did you happen to have the caps lock on when you first set the password?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎06-22-2021 08:46 AM

HP Recommended

No, i didn't. Always have an eye on it.

 

I think, the passwords input length in system panel is longer than in login password field, could that be?

 

System Panel: i came f.e. to max. "password1234"

Login Panel: i came f.e. to max. "password123"

 

However, i tried all the combinations of given password, caps lock on, off, different lengths, etc. nothing worked anymore.

 

Is there a possibility to hard reset it (Button combination on printer) to factory defaults (including system password)?

 

Best regards,

J.

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.