unable to reinsert the cartridge carrier

[Eric921]

I had to remove the print cartridges and the cartridge carrier came completely out. Now I can't get it back in.

[Jerry_57]

Hi @Eric921,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you've encountered a situation where the cartridge carrier has come completely out of your HP printer, and you're having trouble reinserting it. Follow these general steps to resolve the issue:
 

Power Off the Printer:
 

• Turn off the printer and unplug it from the power source to ensure safety during the process.

Access the Cartridge Area:
 

• Open the printer’s top cover or cartridge access door to reveal the cartridge area.

Position the Carrier:
 

• Carefully align the cartridge carrier back onto the tracks it originally moved along. Ensure it is positioned correctly according to your printer model's specifications.

Slide the Carrier Back:
 

• Gently slide the cartridge carrier back into its designated area. It should glide easily if aligned with the tracks.

Secure the Carrier:
 

• Once the carrier is back in place, make sure it clicks into position securely.

Reinsert the Ink Cartridges:
 

• After aligning and securing the carrier, reinstall the ink cartridges into their respective slots. Press down until they click into place.

Close Access Door:
 

• Close the top cover or cartridge access door.

Power On the Printer:
 

• Plug the printer back into the power source and turn it on. Wait for it to initialize.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support