white screen

[ikonic]

Dear All,

My printer was showing "ready to download, fw is corrupt". I have tired to resolve it by resetting and updating the firmware of the printer,which i did successfully but the problem still persist. The new issue now is" white screen", anytime  i turn on the printer, i get a white screen.

Kindly help.

[Betty0610]

@ikonic

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Betty0610]

Is the Printer connected directly to a wall outlet? Try a different wall outlet too.

let us know.

[ikonic]

yes the printer is directly connected to the wall outlet.

[Betty0610]

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!