won't print

[SteveJ3]

I get a printer error when trying to print.  Also says, "Unknown USB Device (Device Descriptor Request Failed)  Driver error"  I have downloaded the the correct driver, restarted the spool, checked for Windows updates, etc. etc.  I'm at a loss as to why it doesn't print.

SteveJ3

[Kumar0307]

Hi @SteveJ3

Welcome to the HP Support Community. I'd be happy to assist you.

Have you tried connecting the printer to a different USB port on the PC and check if the error persists?

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

​​​​​​​Try printing.

Hope this helps! Keep me posted. 

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Have a great day!