wrong firmware update m15w help help

[Libero59]

Hello! I have such problem with my HP laserjet m15w

After updating to latest firmware (HP_LaserJet_Pro_M14w-M17w_FW_Update_20190725) the printer is not defined by the computer. I have all tre lamps in fixed light. I can't  update de drivers. how I can to force update, i see only "hp rbx-load" device.

The "hp rbx-load" is not in list to update again the firmware. Please Help me.

Best Regards.

Libero

[Raj1788]

@Libero59

I'll be glad to help you with the firmware for the printer.

How are you trying to update the printer?

Could you please help me with the exact model name or the product number of the printer?

Meanwhile, I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/in-en/document/c02919168.

Restart the printer.

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[Libero59]

hello thanks for your prompt reply.
the printer model is HP Laserjet Pro M15w,
Product No. W2G51A Serial VNC3N09667.
I tried hard reset like you suggested but nothing done,
after the access I immediately got the three fixed lights.
Probably during the firmware update, I accidentally turned off the printer using the power button.

I have an another chance to recovery my printer?

Best Regards

Libero

[Echo_Lake]

@Libero59
Thank you for posting. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to check the printer services. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.